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Returns & Exchange Policy
Each item of Liliputians has been prepared with care and wrapped in our clear plastic bags, and sealed with our logo stickers. Please be sure not to let children to play with any of the wrappings or bags and they are not intended as toys. Please be aware that we are not responsible and hold no liability in the event of accident, loss or death, due to any of our packaging or products.
In terms of return/exchange on all products and goods ordered on the liliputians.com within 7 (seven) working days following a delivery date and the original packaging, and copy of the invoice & receipt. Returns/Exchange charges are to be paid by the customer.
All products are sealed in our clear bags with logo attached. Do not remove the item from the bags if you wish to return/exchange. Due to the nature of some of our accessories (worn on the head), we cannot refund/exchange for hygiene reasons. We put out this policy in order to protect all our customers. We will only accept goods for returns or exchange if they are returned in the original condition, and have not been altered, worn or damaged. We do not offer any warranty or guarantee on our products. You should inspect the product(s) when you receive them for defects or damage. Should when you receive and are not satisfied with their quality, they were not as described or simply unwanted you may return them for a full refund/exchange them for another product. This does not affect your statutory rights.
If you wish to return/exchange an item you simply need to return the goods to:
11 Diana Road,
London, E17 5LE
The goods must then be returned within 7 (seven) working days from receiving.
Once the goods have been received you will receive a confirmation email. Your exchange/refund will be then be processed.